About your stay

Welcome to White Wharf Beach Resort Morjim Goa To ensure a comfortable and safe stay for all our guests, we request your cooperation in adhering to the following house rules and regulations.

1. Check-in & Check-out

• Check-in time: 2 PM | Check-out time: 12 Noon
• Early check-in and late check-out are subject to availability and may incur additional charges.
• All guests must present a valid government-issued photo ID at the time of check-in.

2. Room Occupancy & Visitors

• The maximum number of occupants per room is as per the booking policy.
• Visitors are allowed until 1900; overnight stays by non-registered guests are not permitted.
• Any unregistered guests found staying overnight may result in additional charges.

3. Payment Policy

• A 50% advance towards your room charges will be collected at the time of booking to confirm you reservation.
• Full payment towards your room charges for the stay, plus an advance towards your incidentals will be collected before check-in.
• All charges must be settled upon check-in unless otherwise specified.
• Any incidentals, damages, or unpaid dues will be charged at check-out.
• Our cancellation policy is as per the terms agreed upon at the time of booking.

4. Cancellation policy:

• Free Cancellation: Guests can cancel their reservation without any charges if the cancellation request is received at least three (3) days before the date of arrival (by 2:00 PM local hotel time).
• Late Cancellations & No-Shows:
• Cancellations made less than three (3) days before the arrival date will be subject to a charge equivalent to one night’s stay (including applicable taxes).
• In case of a no-show (failure to check in without prior notice), the full booking amount may be charged at the hotel’s discretion.
• Early Departures: If a guest decides to check out earlier than the booked departure date, no refund will be applicable.
• Group & Special Event Bookings: Cancellation policies for group reservations, peak season stays, and special promotions may differ and will be specified at the time of booking.

5. Smoking & Alcohol Consumption

• Smoking is strictly prohibited in all indoor areas. Designated smoking areas are available.
• A cleaning fee will be charged for any violation of the non-smoking policy.
• Consumption of alcohol is permitted from any of the hotel’s outlets, however, public intoxication or disruptive behaviour due to alcohol consumption is not tolerated.

6. Safety & Security

• The hotel is not responsible for the loss of personal belongings. Guests are advised to use the in-room safe for valuables.
• Any suspicious activity should be reported to the front desk immediately.
• Fire exits and emergency evacuation routes must be followed in case of an emergency.

7. Pets Policy

• Pets are not allowed.

8. Housekeeping & Maintenance

• Housekeeping services are provided daily between 10am to 7 pm. Guests who do not wish to be disturbed should use the ‘Do Not Disturb’ sign.
• Any damage to hotel property caused by guests will be charged accordingly.

9. Use of Hotel Facilities

• Pool, gym, spa, and other facilities are available during designated hours and must be used as per posted rules.
• The hotel is not liable for accidents or injuries sustained while using hotel amenities.

10. Prohibited Activities

• Illegal activities, including drug use, gambling, and solicitation, are strictly prohibited on hotel premises.
• Any violation of laws will be reported to authorities and may result in immediate expulsion.

11. Management Rights

• The hotel reserves the right to refuse service to anyone who violates these rules or engages in inappropriate behavior.
• In case of policy violations, the management may ask the guest to vacate the premises without a refund.
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We appreciate your cooperation in maintaining a safe and pleasant environment for all our guests. For any assistance, please contact the front desk.

Thank you for choosing White Wharf Beach Resort Morjim Goa. We hope you have a wonderful stay in Goa.